Can a ring be re-sized?
Yes, the majority of our rings can be re-sized; unless stated in the item description. Simply add your required size in the notes section at checkout, and we'll take care of the rest!
What is my ring size?
Once you’ve set your heart on the perfect ring, if you're unsure of your ring size -please consult our sizing guide, or contact us for an easy solution to gauge your ring size.
How long does re-sizing take?
Please allow an additional 5 to 10 working days to the delivery time. If you require your order for a particular date, please get in touch as soon as possible and we will do our very best to accommodate.
Can I purchase a ring and later return to be re-sized?
Yes, we will do our very best to help you every step of the way. There is no additional charge for this but the buyer is responsible for return postage and insurance upon return.
Can I pay in installments/layaway?
Yes, we are happy to spread over a few months. Please contact us directly to discuss a
suitable payment method and plan. We do not charge interest for installment payments.
Does the ring come with a certificate?
While most of our rings are accompanied with a gemological certificate, it is possible to provide a certificate to rings which don’t already have a certificate. There is
an additional charge for this. All of rings are checked and examined by a professional gemologist before they reach the website.
Do you ship items internationally?
Yes, we provide free international express shipping on all online orders. Local taxes
and duties may apply. However, we currently do not ship to the following territories: Africa, Brazil, Cambodia, India, Indonesia, Israel, Lithuania, North Korea, Pakistan, Republic of Georgia, Russia, Turkey, Russia, Singapore and UAE. You can read our shipping page for more information.
How long will it take for the ring to arrive?
For UK orders, orders are shipped via Royal Mail Special Delivery, the working day after the payment has cleared. Please allow 1-2 business days for your order to arrive. For orders from all other countries, orders are shipped via FedEx or DHL, the working day after the payment has cleared. Please allow 4-5 business days for your order to arrive. Local taxes and duties may apply. You can read our shipping page for more information.
Where are you based, and do you have a shop I can visit?
We are based in London, England, and, for the time being, we are exclusively an online retailer.