Can a ring be re-sized?
Yes, most of our rings can be re-sized; unless stated in the item description. Simply add your required size in the notes section at checkout, and our team will take care of the rest!
What is my ring size?
If you are unsure of your ring size after choosing the perfect ring, please consult the sizing guide here or contact us to get a more accurate gauge of your ring size.
How long does re-sizing take?
Please allow an additional 5 to 10 working days to the delivery time. If you require your order for a particular date, please get in touch as soon as possible, and we will do our best to accommodate.
Can I purchase a ring and later return it to be re-sized?
Yes, we do. For example, if you have recently purchased a vintage engagement ring online, but it is not quite the right size for your partner, we can resize it. There is no additional charge for this but the buyer is responsible for the return postage and insurance upon return.
Does the ring come with a certificate?
While most of our rings are accompanied by gemological certificates, it is possible to provide a certificate to rings which don’t already have a certificate. There is an additional charge for this. All of the rings are checked and examined by a professional gemologist before they reach the website.
Do you ship items internationally?
Yes, we provide free international express shipping on all online orders. Local taxes and duties may apply. However, we currently do not ship to the following territories: Africa, Brazil, Cambodia, India, Israel, Lithuania, North Korea, Pakistan, Republic of Georgia, Russia, Turkey, etc.
How long will it take for the ring to arrive?
For all vintage and antique ring UK orders, orders are shipped via Royal Mail Special Delivery, the working day after the payment has cleared. Please allow 1-2 business days for your order to arrive. For orders from all other countries, orders are shipped via FedEx or DHL, the working day after the payment has cleared.
Please allow 4-5 business days for your order to arrive. Local taxes and duties may apply. You can read our shipping page for more information.
