Should you wish to return a product, please follow these steps:
- Contact us to indicate you wish to return a product, and we will reply with an acknowledgement and returns address within 5 working days. Please do not return an item without contacting us prior to posting.
- All items must be returned in the original packaging, posted via Royal Mail Special Delivery. International customers please contact us to arrange postage options. Original Packaging includes: padded envelope, branded box, packaging materials, antique box, invoices and gemological certificate (if applicable).
- Items can only be returned if unworn or undamaged. They must be returned in original condition received.
- Modified items (or adjusted to client specification) cannot be accepted for a full refund.
- Items must be returned within 14 days upon delivery; following the correct returns process procedure. A request to return an item outside this timeframe will be considered but we cannot guarantee a full refund.
Please read the refund information on our Payments & Refunds page.