Frequently asked questions
How does resizing work?
Most of our rings can be resized unless stated otherwise in the item description. Simply add your required size in the notes section at checkout, and our team will take care of the rest!
Please allow an additional 5 to 10 working days to the delivery time. If you require your order for a particular date, please get in touch as soon as possible, and we will do our best to accommodate.
You can purchase the ring and then return if for resizing if needed - if you buy an engagement ring, for instance, but it is not quite the right size for your partner. There is no additional charge for this but the buyer is responsible for the return postage and insurance.
What is my ring size?
Please consult the sizing guide here or contact us to get a more accurate gauge of your ring size.
Does the ring come with a certificate?
Most of our rings come with gemmological certificates. If not, we can provide one for an additional charge. All of the rings are checked and examined by a professional gemologist before they reach the website.
How long does UK shipping take?
UK orders are shipped via Royal Mail Special Delivery, the working day after the payment has cleared. Please allow 1-2 business days for your order to arrive.
Do you ship items internationally?
Yes, we provide free international express shipping on all online orders via FedEx or DHL, the working day after the payment has cleared. Local taxes and duties may apply. However, we currently do not ship to the following territories: Africa, Brazil, Cambodia, India, Israel, Lithuania, North Korea, Pakistan, Republic of Georgia, Russia, Turkey, etc.
Please allow 4-5 business days for your order to arrive. Local taxes and duties may apply. You can read our shipping page for more information.