Frequently Asked Questions

Q: How does resizing work?

Most of our rings can be resized unless stated otherwise in the item description. Simply add your required size in the notes section at checkout, and our team will take care of the rest! Please allow an additional 5 to 10 working days to the delivery time. If you require your order for a particular date, please get in touch as soon as possible, and we will do our best to accommodate. You can purchase the ring and then return it for resizing if needed for a small charge - if you buy an engagement ring, for instance, but it is not quite the right size for your partner. There is a small additional charge for this but the buyer is responsible for the return postage and insurance.

Q: What is my ring size?

The best way is simply to pop into a local jewellery store and kindly ask!

Where is my order confirmation?
Can I track my order?
What payment methods do you accept?
How does resizing work?
What is my ring size?
How long does UK shipping take?
Do you ship items internationally?

Ordering and delivery

Where is my order confirmation?
Can I track my order?

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at enquiry@antiqueringboutique.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Payment

What payment methods do you accept?

What payment methods do you accept?

We accept the following credit cards: MasterCard, Visa, American Express and Discover. We only take payment once your order has been shipped. We also accept payment by PayPal or Amazon Pay. If you decide to use either of these two methods, you’ll be taken to either the PayPal or Amazon Pay website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.

Resizing

How does resizing work?
What is my ring size?

How does resizing work?

Most of our rings can be resized unless stated otherwise in the item description.

Simply add your required size in the notes section at checkout, and our team will take care of the rest!

Please allow an additional 5 to 10 working days to the delivery time.

If you require your order for a particular date, please get in touch as soon as possible, and we will do our best to accommodate.

You can purchase the ring and then return it for resizing if needed for a small charge - if you buy an engagement ring, for instance, but it is not quite the right size for your partner. There is a small additional charge for this but the buyer is responsible for the return postage and insurance.

What is my ring size?

The best way is simply to pop into a local jewellery store and kindly ask!

Shipping

How long does UK shipping take?
Do you ship items internationally?

How long does UK shipping take?

UK orders are shipped via DHL or Royal Mail Special Delivery, the working day after the payment has cleared. Please allow 1-2 business days for your order to arrive.

Do you ship items internationally?

Yes, we provide free international express shipping on all online orders via DHL, the working day after the payment has cleared. Every shipment is fully insured. Local taxes and duties may apply.

We currently do not ship to the following territories: Africa, Brazil, Cambodia, India, Israel, Lithuania, North Korea, Pakistan, Republic of Georgia, Russia, Turkey, etc. Please allow 4-5 business days for your order to arrive. Local taxes and duties may apply. You can read our shipping page for more information.